Ocean Grill Restaurant Policies

Ocean Grill restaurant is a fine dining establishment, and we are happy to welcome everyone. However, we do operate certain policies.

DRESS CODE
Whilst Jacket or tie are not required, we prefer smart casual dress. We are happy for diners to wear smart jeans but not ripped jeans, smart shorts are also acceptable. You will be refused entry if you wear trainers or other sportswear.

RESERVATIONS
Currently only online reservations are being taken, this avoids misunderstandings and allows us to effectively manage diners and to fully comply with all Covid guidelines regards track and trace, also ensures we have the correct customer details should we need to get in touch with you.  Reservations can be made via our website.

ALLERGENS
Please mention at the time of reservation if you have any food allergies/intolerances. Full allergen information for our dishes is available upon request.

FOOD/DRINK CONSUMPTION
It is not permitted to bring any food or drinks from outside. We expect all our guests to drink responsibly, and management have the right to refuse alcohol.  Please drink responsibly. For more information visit drinkaware.co.uk

CREDIT CARD HOLDING
All reservations require credit card details to be entered for holding purposes.  Your credit card will not be charged at reservation. We operate a strict cancellation policy, should you cancel less than 24 hours of your reservation or fail to show up, your credit card will be charged £30 per person.  

All bookings over 6 people require a credit card to make this reservation. In the event the booking is not honoured or is cancelled with less than 48 hours’ notice, a fee of £30 per person would be charged to the card. For any changes to reservations, a charge of £5pp will be applicable. Please note special terms and conditions may apply for key seasonal dates.

All payment card details are held, and any cancellation fees will be processed, by Stripe Payments UK Ltd who act on behalf of Ocean Grill Southampton. For full details of Stripe’s policy, plese visit https://stripe.com/gb/privacy

LAST ORDERS
Our kitchen closes at 9:30pm Monday-Saturday, 8pm on Sunday.

PERSONAL BELONGINGS
Ocean Grill the Charcoal Restaurant does not accept any liability for the loss or damage to your personal belongings while dining in with us.

 SOCIAL MEDIA
Users who post profanities, defamatory or liable comments will have their comments deleted from our social media and digital marketing platforms, and the user in question may be banned from making any further posts to our social media pages or digital marketing platforms. Should these comments be posted on any review platform, the review will be reported ot the relevant body.

 Wi-Fi
Ocean Grill the Charcoal Restaurant (the “Provider”) are offering this guest wireless Internet service (the “Service”) according to the Terms of Service & Acceptable Use Policy (the “Policy”) as a free service to its visitors for the duration of their visit.

The Provider do not guarantee the Service or specific rates of speed. The Provider also have no control over information obtained through the Internet and cannot be held responsible for its content or accuracy. Use of the service is subject to the user’s own risk.

The Provider reserves the right to remove, block, filter, or restrict by any other means any material that, in its sole discretion, may be illegal, be subject to liability, or may violate this Policy. The Provider may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Violations of this Policy may result in the suspension or termination of access to the Service or other resources, or other actions as detailed below.

RESPONSIBILITIES OF SERVICE USERS:
Users are responsible for ensuring they are running up-to-date anti-virus software on their wireless devices. 

Users must be aware that, as they connect their devices to the Internet through the Service, they expose their devices to: worms, viruses, Trojan horses, denial-of-service attacks, intrusions, packet-sniffing, and other abuses by third-parties. 

Users must respect all copyrights. Downloading or sharing copyrighted materials is strictly prohibited.

The running of programs, services, systems, processes, or servers by a single user or group of users that may substantially degrade network performance or accessibility will not be allowed. 

Electronic chain letters and mail bombs are prohibited. 

Connecting to “Peer to Peer” file sharing networks or downloading large files, such as CD ISO images, is also prohibited. 

Accessing another person’s computer, computer account, files, or data without permission is prohibited. 

Attempting to circumvent or subvert system or network security measures is prohibited. 

Creating or running programs that are designed to identify security loopholes, to decrypt intentionally secured data, or to gain unauthorized access to any system is prohibited. 

Using any means to decode or otherwise obtain restricted passwords or access control information is prohibited. 

Forging the identity of a user or machine in an electronic communication is prohibited. 

Saturating network or computer resources to the exclusion of another’s use, for example, by overloading the network with traffic such as emails or legitimate (file backup or archive) or malicious (denial of service attack) activity, is prohibited. 

Users understand that wireless Internet access is inherently not secure, and users should adopt appropriate security measures when using the Service. 

We highly discourage users from conducting confidential transactions (such as online banking, credit card transactions, etc.) over any wireless network, including this Service. 

Users are responsible for the security of their own devices.

RESTAURANT THEFT
Ocean Grill have a strict policy regarding theft. We have CCTV in operation 24/7. Anyone committing theft will face prosecution and will be banned from Ocean Grill.

SERVICE CHARGE
There is a discretionary 10% service charge added to your bill.

COMPLAINTS
If you or a member of your party experience a reason for complaint during your visit, in the first instance we would request you to raise this with a member of our staff at the time of complaint, this gives us opportunity to deal with it immediately in-house.

If they or a member of our General management are unable to resolve the issue, you will be required to submit a formal complaint in writing by emailing us at complaints@oceangrillsouthampton.co.uk.

Once a formal complaint has been received, it will be fully investigated by the restaurant owner who will discuss any allegations made with the managers and staff, this may include reviewing on-site CCTV footage if we need to. Our aim is to fully respond to all formal complaints within 14 working days, however, if further information or evidence is required to complete the investigation, it may take longer.  We will address all complaints.

If you choose to publish your complaint on any public platforms including Social Media platforms, prior to raising it with us in-house or it being responded to within the given time frame, we as a business reserve the right to cease the investigation of your complaint and this may result in not receiving a response from us. Any defamatory, hate or slander against the business will result in us taking legal action.

If you decide to contact an external body regarding your complaint, such as The Health & Safety Executive (HSE), Doctor, Police, Solicitors etc., our further correspondence will be directly with the relevant external body.

OCEAN GRILL THE CHARCOAL RESTAURANT OPERATES A STRICT NO DRUGS POLICY, NO SMOKING INSIDE THE RESTAURANT, INCLUDING THE USE OF E-CIGARETTES.

 If you have any questions regarding our policies, please send us an email to info@oceangrillsouthampton.co.uk